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Clients + Projects

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Roadmaps for New Initatives

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ABOUT
Client: Atlanta Regional Commission (ARC)
Partner: Nelson Nygaard, San Francisco, California 
Dates: Q3 2019 - Q4 2020
Description: ARC required assistance with its regional demand-response transportation (DRT) planning effort, targeted particularly toward individuals with disabilities, those with low income, and older adults. Through the plan, it was looking to integrate DRT further into the regional transportation system. 
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Solutions provided:  
  • Key deliverables - Lead consultant on technology aspects and local/regional knowledge, integrated throughout the project
  • Collaborative stakeholder processes - Interviews and group discussions regarding the applicability and viability of various technology strategies and tactics 
  • Implementation assistance - Assistance with detailed implementation plans to further technology-oriented DRT approaches 
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ABOUT
Client: Cobb County, Atlanta metro area, Georgia 
Partner: Kimley-Horn, Atlanta, Georgia
Dates: Q2 - Q4 2019
Description: Cobb County’s multi-modal transportation planning staff required assistance with a new initiative as part of its Comprehensive Transportation Plan – a data platform that would enable new actionable insights for operations, analysis, and public-facing information. 
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Solutions provided: 
  • Key deliverables - Data platform requirements and new initiative roadmap
  • Collaborative stakeholder processes - Multiple work sessions with more than 20 interdisciplinary professionals from public safety, economic development, public health, and other backgrounds
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ABOUT
Client: Gwinnett County Transit (GCT), Atlanta metro area, Georgia
Partner: Kimley-Horn, San Francisco, California 
Dates: Q4 2018 - Q2 2019
Description: GCT, a transit operator, required assistance with a new initiative - scaling up microtransit from a pilot to a program and integrating it into the family of transit services, specifically ADA paratransit, fare structures, and National Transit Database (NTD) reporting. 
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Solutions provided: 
  • Key deliverables - Request for proposals (RFPs) document, new initiative roadmap
  • Collaborative stakeholder processes - Several work sessions with operational and planning staff ​
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ABOUT
Client:  UrbanTrans, Atlanta, Georgia 
Dates: Q1 - Q2 2018
Description: UrbanTrans required a roadmap outlining data risk factors categorized by risk type and risk severity and recommended actions for risk reduction to aid the execution of a Transportation Demand Management (TDM) email/text campaign. 

Solutions provided: 
  • Key deliverables - New initiative roadmap
  • Collaborative stakeholder processes - Discussions with client to understand concerns and needs ​

Educational Resources

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ABOUT
Client: National Center for Applied Transit Technology (N-CATT), Washington, D.C. 
Dates: Q3 2021 - Q2 2022

Description: N-CATT, a national technical assistance center, selected Civic Sphere to create a guidebook on "Digital Tools to Facilitate Complete Trip Planning." The purpose of the Guidebook is to help mobility professionals identify digital and physical gaps in the "complete trip," the mobility customer's experience from trip origin to destination, and pinpoint specific ways/future projects to improve the experience. The Guidebook is in process. 
Solutions provided:  
  • Key deliverables - Guidebook complete with worksheets to guide the reader in the process of applying the information to their own situation
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ABOUT
Client: National Center for Mobility Management (NCMM), Washington, D.C. 
Dates: Q2 2021 - Q1 2022
Description: NCMM, a national technical assistance center, 
hired Civic Sphere to create a training series for three selected communities on how to create and/or expand Mobility as a Service (MaaS) projects. 
Solutions provided:  
  • Key deliverables - Training curriculum and recorded online sessions 
  • Collaborative stakeholder processes - Discussions with selected communities in order to tailor training to their needs
  • Implementation assistance - Real-time training events delivered to selected communities 
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ABOUT
Client: National Center for Applied Transit Technology (N-CATT), Washington, D.C. 
Dates: Q3 2021 - Q2 2022
Description: N-CATT, a national technical assistance center, selected Civic Sphere to create a guidebook on "Engaging Frontline Employees in Adopting New Transit Technologies." The purpose of this resource is to help management staff at transit agencies identify applicable ways to approach engaging frontline employees as they transition into a new era of transit technologies such as zero-emission bus (ZEB) technologies. The Guidebook is in process. 
Solutions provided:  
  • Key deliverables - Guidebook complete with an instructive chapter that transit agencies can use to consider their own situation in taking next steps 
  • Collaborative stakeholder processes - Interviews with representatives of the Amalgamated Transit Union (ATU) and transit agencies to inform the Guidebook's content and direction
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ABOUT
Client: National Center for Mobility Management (NCMM), Washington, D.C. 
Dates: Q4 2019 - Q1 2020 
Description: NCMM, a national technical assistance center, was tasked with creating a new resource center (available online) to educate mobility management professionals on the basics of one-click/one-call systems as well as progress made by peer organizations. 
Solutions provided:  
  • Key deliverables - Complete package of content for website
  • Collaborative stakeholder processes - Interviews with peer organizations that have successful one-click/one-call systems 
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ABOUT
Client: National Center for Applied Transit Technology (N-CATT), Washington, D.C.
Partner: 
DemandTrans, Chicago, Illinois  
Dates: Q4 2020 - Q2 2021
Description: N-CATT, a national technical assistance center, selected Civic Sphere and DemandTrans to create a guidebook on "New Software Adoption for Small Transit Agencies" (available online) to help guide small transit agencies in the multi-step process of new software adoption. The Guidebook breaks down the adoption process into the following steps: 1) set the software scope, 2) collaborate with the software stakeholders,  3) move forward with a software product, and 4) support the software.
 
Solutions provided:  
  • Key deliverables - Guidebook complete with worksheets and an educational webinar
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ABOUT
Client: National Center for Mobility Management (NCMM), Washington, D.C. 
Dates: Q2 2020 - Q1 2021
Description: NCMM, a national technical assistance center, built on its one-click/one-call resource center by training three selected communities on how to create and/or expand one-click/one-call systems. 
Solutions provided:  
  • Key deliverables - Training curriculum and recorded online sessions 
  • Collaborative stakeholder processes - Interviews with selected communities in order to tailor training to their needs
  • Implementation assistance - Real-time training events delivered to selected communities 
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about
Clients: American Planning Association (APA), Chicago, Illinois and Lincoln Institute of Land Policy, Boston, Massachusetts 
Dates: Q1 - Q2 2019
Description: APA and Lincoln Institute required an educational document, “How to Design Your Scenario Planning Process,” to help urban and rural planners to understand what scenario planning is, why it matters, and how to apply it to their work. The PAS Memo is available online. 

Solutions provided: 
  • Key deliverables - PAS memo manuscript 
  • Collaborative stakeholder processes - Coordination with a group of 12 professionals to gain feedback on key points and organization 
  • Implementation assistance - Workbook to support application to specific scenario planning efforts​
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about
Client: Lincoln Institute of Land Policy, Boston, Massachusetts 
Dates: Q1 - Q2 2018
Description: Lincoln Institute required organization of and content for the Scenario Planning Collection of the American Planning Association’s (APA) Knowledge Base which involved creating an overview of scenario planning, reviewing 50+ resources for potential inclusion, and creating content structure and categories. The Knowledge Base is available online. 
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Solutions provided: 
  • Key deliverables - Content including copy and categorized resources to share 
  • Collaborative stakeholder processes - Coordination with a group of 5 professionals to locate and verify key resources​
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about
Client: Lincoln Institute of Land Policy, Boston, Massachusetts
Dates: Q2 2017 - Q2 2019
Description: Lincoln Institute required the creation and execution of a 5-part educational webinar series and 2 annual conferences from 2017 through 2018. The webinar series had more than 500 attendees across the 5 webinars, and the conferences included 40 attendees in 2017 and 60 attendees in 2018. The webinar recordings are available online. 

Solutions provided: 
  • Key deliverables - Webinar session content/speakers, resulting videos, and conference program 
  • Collaborative stakeholder processes - Coordination with Consortium staff and board on critical content  
  • Implementation assistance - Execution of 5-part educational webinar series and 2 annual conferences ​

Implementation Assistance + Procurement

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about
Client: Lincoln Institute of Land Policy, Boston, Massachusetts 
Dates: Q2 2017 - Q2 2019
Description: Lincoln Institute required the vision, strategy, and tactics needed to start-up a new consortium of professionals dedicated to scaling up the innovative practice of scenario planning through collective impact. Civic Sphere’s day-to-day management resulted in an established, financially stable Consortium for Scenario Planning with more than 25 participants. 

Solutions provided: 
  • Key deliverables - New initiative roadmap 
  • Collaborative stakeholder processes - Planning and running board meetings, working group meetings, and conference sessions 
  • Implementation assistance - Creation of educational materials and planning/running annual conferences
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about
Client: Sphaera, Portland, Oregon  
Dates: Q1 - Q2 2017
Description: Sphaera required online content for the Cities Solutions Hub, one part of their Resilience Exchange, which involved pinpointing unique city planning solutions with the potential to applied by others. More than 300 users were attracted to the Hub; Civic Sphere helped connect city innovators internationally on best practices through online means. 

Solutions provided: 
  • Key deliverables - Content on hundreds of unique city planning solutions
  • Collaborative stakeholder processes - Discussions with client to understand key objectives  
  • Implementation assistance - Addition of content to the Resilience Exchange​
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about
Client: UrbanTrans, Atlanta, Georgia 
Dates: Q1 - Q2 2018
Description: UrbanTrans required a project scope to aid in redesigning technology for a Transportation Demand Management (TDM) program in order to help a group of co-workers strategize adoption of recent innovations such as dynamic ridematching/carpooling software and marketing automation platforms.

Solutions provided: 
  • Key deliverables - Project scope to support potential procurement process 
  • Collaborative stakeholder processes - Discussions with client to understand concerns and needs ​ 

Relevant Pre-Civic Sphere Projects

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about
Employer: Atlanta Regional Commission (ARC), Atlanta, Georgia   
Dates: Q3 2012 - Q2 2014 
Description: ARC required project management and stakeholder engagement for a project funded by the Federal Transit Administration (FTA) as part of their "one-click/one-call" mobility management efforts. The primary objective was to create one centralized online trip planning resource, branded as “Simply Get There,” for all transportation options/modes in metro Atlanta, and the main innovation was adding in demand-response resources commonly used by individuals with disabilities, individuals with chronic medical conditions, individuals with lower income, older adults, and veterans. Project details are available online, and the trip planner is at www.SimplyGetThere.org. 

Solutions provided: 
  • Key deliverables - Wireframes, user interface design, and assistance with software requirements by understanding stakeholder needs 
  • Collaborative stakeholder processes - Led stakeholder engagement with 7 groups, incorporated varied requirements 
  • Implementation assistance - Project management for a new software platform 
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about
Employer: City of Atlanta Information Technology Department, Atlanta, Georgia   
Dates: Q3 2016 - Q3 2017
Description: The City of Atlanta required an event, branded “Experience SmartATL,” to educate the public on what “smart city” technology means in practice. The event included 38 experiences/exhibits showcasing work in categories including economic development, environment, mobility/transportation, public engagement, public safety, and cross-cutting. The showcased work included 10+ City of Atlanta projects along with smart city projects from local transit agencies, nonprofits, companies, and universities. More than 500+ people joined the event as attendees or experience/exhibit leads. Project details are available online.   

Solutions provided: 
  • Key deliverables - Invitation to technology community to submit ideas for exhibits, confirmed list of exhibits and floor plans, and communication materials 
  • Collaborative stakeholder processes - Coordinated with more than 35 professional groups to deliver event 
  • Implementation assistance - Event project management and day-of event oversight 
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about
Employer: Atlanta Regional Commission (ARC), Atlanta, Georgia   
Dates: Q3 2015 - Q3 2016
Description: ARC required a Human Services Transportation (HST) Plan, branded “Managing Mobility in the Atlanta Region,” to direct HST efforts and mobility system improvements for individuals with disabilities, older adults, and individuals with lower income for the Atlanta region. Work was completed internally with 2 ARC staff members to perform analyses, create graphics and maps, and deliver the HST plan in draft form. Project details are available online, and the HST Plan is on ARC's website. 

Solutions provided: 
  • Key deliverables - Various analyses, draft text, graphics, and supporting documentation  
  • Collaborative stakeholder processes - Led stakeholder engagement with more than 5 HST-related groups with varied concerns and needs  
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Email: info@civicsphere.com
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