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Roadmaps for New Initatives
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Client: Atlanta Regional Commission (ARC) Partner: Nelson Nygaard, San Francisco, California Dates: Q3 2019 - Q4 2020 Description: ARC required assistance with its regional demand-response transportation (DRT) planning effort, targeted particularly toward individuals with disabilities, those with low income, and older adults. Through the plan, it was looking to integrate DRT further into the regional transportation system. Solutions provided:
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Client: Cobb County, Atlanta metro area, Georgia Partner: Kimley-Horn, Atlanta, Georgia Dates: Q2 - Q4 2019 Description: Cobb County’s multi-modal transportation planning staff required assistance with a new initiative as part of its Comprehensive Transportation Plan – a data platform that would enable new actionable insights for operations, analysis, and public-facing information. Solutions provided:
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Client: Gwinnett County Transit (GCT), Atlanta metro area, Georgia Partner: Kimley-Horn, San Francisco, California Dates: Q4 2018 - Q2 2019 Description: GCT, a transit operator, required assistance with a new initiative - scaling up microtransit from a pilot to a program and integrating it into the family of transit services, specifically ADA paratransit, fare structures, and National Transit Database (NTD) reporting. Solutions provided:
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Client: UrbanTrans, Atlanta, Georgia Dates: Q1 - Q2 2018 Description: UrbanTrans required a roadmap outlining data risk factors categorized by risk type and risk severity and recommended actions for risk reduction to aid the execution of a Transportation Demand Management (TDM) email/text campaign. Solutions provided:
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Educational Resources
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Client: National Center for Applied Transit Technology (N-CATT), Washington, D.C. Dates: Q3 2021 - Q2 2022 Description: N-CATT, a national technical assistance center, selected Civic Sphere to create a guidebook on "Digital Tools to Facilitate Complete Trip Planning." The purpose of the Guidebook is to help mobility professionals identify digital and physical gaps in the "complete trip," the mobility customer's experience from trip origin to destination, and pinpoint specific ways/future projects to improve the experience. The Guidebook is in process. Solutions provided:
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Client: National Center for Mobility Management (NCMM), Washington, D.C. Dates: Q2 2021 - Q1 2022 Description: NCMM, a national technical assistance center, hired Civic Sphere to create a training series for three selected communities on how to create and/or expand Mobility as a Service (MaaS) projects. Solutions provided:
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Client: National Center for Applied Transit Technology (N-CATT), Washington, D.C. Dates: Q3 2021 - Q2 2022 Description: N-CATT, a national technical assistance center, selected Civic Sphere to create a guidebook on "Engaging Frontline Employees in Adopting New Transit Technologies." The purpose of this resource is to help management staff at transit agencies identify applicable ways to approach engaging frontline employees as they transition into a new era of transit technologies such as zero-emission bus (ZEB) technologies. The Guidebook is in process. Solutions provided:
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Client: National Center for Mobility Management (NCMM), Washington, D.C. Dates: Q4 2019 - Q1 2020 Description: NCMM, a national technical assistance center, was tasked with creating a new resource center (available online) to educate mobility management professionals on the basics of one-click/one-call systems as well as progress made by peer organizations. Solutions provided:
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Client: National Center for Applied Transit Technology (N-CATT), Washington, D.C. Partner: DemandTrans, Chicago, Illinois Dates: Q4 2020 - Q2 2021 Description: N-CATT, a national technical assistance center, selected Civic Sphere and DemandTrans to create a guidebook on "New Software Adoption for Small Transit Agencies" (available online) to help guide small transit agencies in the multi-step process of new software adoption. The Guidebook breaks down the adoption process into the following steps: 1) set the software scope, 2) collaborate with the software stakeholders, 3) move forward with a software product, and 4) support the software. Solutions provided:
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Client: National Center for Mobility Management (NCMM), Washington, D.C. Dates: Q2 2020 - Q1 2021 Description: NCMM, a national technical assistance center, built on its one-click/one-call resource center by training three selected communities on how to create and/or expand one-click/one-call systems. Solutions provided:
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Clients: American Planning Association (APA), Chicago, Illinois and Lincoln Institute of Land Policy, Boston, Massachusetts Dates: Q1 - Q2 2019 Description: APA and Lincoln Institute required an educational document, “How to Design Your Scenario Planning Process,” to help urban and rural planners to understand what scenario planning is, why it matters, and how to apply it to their work. The PAS Memo is available online. Solutions provided:
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Client: Lincoln Institute of Land Policy, Boston, Massachusetts Dates: Q1 - Q2 2018 Description: Lincoln Institute required organization of and content for the Scenario Planning Collection of the American Planning Association’s (APA) Knowledge Base which involved creating an overview of scenario planning, reviewing 50+ resources for potential inclusion, and creating content structure and categories. The Knowledge Base is available online. Solutions provided:
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Client: Lincoln Institute of Land Policy, Boston, Massachusetts Dates: Q2 2017 - Q2 2019 Description: Lincoln Institute required the creation and execution of a 5-part educational webinar series and 2 annual conferences from 2017 through 2018. The webinar series had more than 500 attendees across the 5 webinars, and the conferences included 40 attendees in 2017 and 60 attendees in 2018. The webinar recordings are available online. Solutions provided:
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Implementation Assistance + Procurement
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Client: Lincoln Institute of Land Policy, Boston, Massachusetts Dates: Q2 2017 - Q2 2019 Description: Lincoln Institute required the vision, strategy, and tactics needed to start-up a new consortium of professionals dedicated to scaling up the innovative practice of scenario planning through collective impact. Civic Sphere’s day-to-day management resulted in an established, financially stable Consortium for Scenario Planning with more than 25 participants. Solutions provided:
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Client: Sphaera, Portland, Oregon Dates: Q1 - Q2 2017 Description: Sphaera required online content for the Cities Solutions Hub, one part of their Resilience Exchange, which involved pinpointing unique city planning solutions with the potential to applied by others. More than 300 users were attracted to the Hub; Civic Sphere helped connect city innovators internationally on best practices through online means. Solutions provided:
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Client: UrbanTrans, Atlanta, Georgia Dates: Q1 - Q2 2018 Description: UrbanTrans required a project scope to aid in redesigning technology for a Transportation Demand Management (TDM) program in order to help a group of co-workers strategize adoption of recent innovations such as dynamic ridematching/carpooling software and marketing automation platforms. Solutions provided:
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Relevant Pre-Civic Sphere Projects
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Employer: Atlanta Regional Commission (ARC), Atlanta, Georgia Dates: Q3 2012 - Q2 2014 Description: ARC required project management and stakeholder engagement for a project funded by the Federal Transit Administration (FTA) as part of their "one-click/one-call" mobility management efforts. The primary objective was to create one centralized online trip planning resource, branded as “Simply Get There,” for all transportation options/modes in metro Atlanta, and the main innovation was adding in demand-response resources commonly used by individuals with disabilities, individuals with chronic medical conditions, individuals with lower income, older adults, and veterans. Project details are available online, and the trip planner is at www.SimplyGetThere.org. Solutions provided:
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Employer: City of Atlanta Information Technology Department, Atlanta, Georgia Dates: Q3 2016 - Q3 2017 Description: The City of Atlanta required an event, branded “Experience SmartATL,” to educate the public on what “smart city” technology means in practice. The event included 38 experiences/exhibits showcasing work in categories including economic development, environment, mobility/transportation, public engagement, public safety, and cross-cutting. The showcased work included 10+ City of Atlanta projects along with smart city projects from local transit agencies, nonprofits, companies, and universities. More than 500+ people joined the event as attendees or experience/exhibit leads. Project details are available online. Solutions provided:
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Employer: Atlanta Regional Commission (ARC), Atlanta, Georgia Dates: Q3 2015 - Q3 2016 Description: ARC required a Human Services Transportation (HST) Plan, branded “Managing Mobility in the Atlanta Region,” to direct HST efforts and mobility system improvements for individuals with disabilities, older adults, and individuals with lower income for the Atlanta region. Work was completed internally with 2 ARC staff members to perform analyses, create graphics and maps, and deliver the HST plan in draft form. Project details are available online, and the HST Plan is on ARC's website. Solutions provided:
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