Civic Sphere worked with the National Center for Applied Transit Technology (NCATT) in Washington D.C. in 2021. The Guidebook is currently available free to the public on NCATT’s Tech University platform.
Client Question:
How can I ensure more professionals better understand how to apply the Complete Trip concept to their mobility work?
The Complete Trip – which can benefit people with limited mobility and those 65+ in particular – involves “planning and booking the trip, paying for and embarking on the journey, and negotiating the physical infrastructure (e.g., sidewalks, street crossings) associated with the trip. It encourages mobility managers to anticipate potential stumbling blocks that may be encountered by the people they serve along the journey and to be proactive in assisting people in achieving a seamless trip.” This is explained in the National Center for Mobility Management’s document, “The Complete Trip: Helping Customers Make a Seamless Journey."
Civic Sphere’s Response:
By providing the Guidebook, professionals can identify digital and physical gaps in the Complete Trip and pinpoint specific ways/future projects to improve the experience. The Guidebook includes worksheets at the end of the document to guide the reader in the process of applying the information to their own situation.
From the Guidebook:
“One category of personal requirements pertains to disabilities, such as cognitive, hearing, mobility, and visual impairments, as well as medical conditions. For example, while poor sidewalk conditions could potentially be navigated by some, those with mobility devices may have a very difficult time. While the “core trip” on a vehicle might be accessible, other journey segments for a fixed-route transit trip (i.e., getting from the origin to the vehicle) would not be—rendering the journey infeasible. As another example, if an individual has asthma, experiencing poor air quality while walking to catch the bus, while unpleasant yet bearable for some, could mean that the journey becomes infeasible for them.”
Client Question:
How can I ensure more professionals better understand how to apply the Complete Trip concept to their mobility work?
The Complete Trip – which can benefit people with limited mobility and those 65+ in particular – involves “planning and booking the trip, paying for and embarking on the journey, and negotiating the physical infrastructure (e.g., sidewalks, street crossings) associated with the trip. It encourages mobility managers to anticipate potential stumbling blocks that may be encountered by the people they serve along the journey and to be proactive in assisting people in achieving a seamless trip.” This is explained in the National Center for Mobility Management’s document, “The Complete Trip: Helping Customers Make a Seamless Journey."
Civic Sphere’s Response:
By providing the Guidebook, professionals can identify digital and physical gaps in the Complete Trip and pinpoint specific ways/future projects to improve the experience. The Guidebook includes worksheets at the end of the document to guide the reader in the process of applying the information to their own situation.
From the Guidebook:
“One category of personal requirements pertains to disabilities, such as cognitive, hearing, mobility, and visual impairments, as well as medical conditions. For example, while poor sidewalk conditions could potentially be navigated by some, those with mobility devices may have a very difficult time. While the “core trip” on a vehicle might be accessible, other journey segments for a fixed-route transit trip (i.e., getting from the origin to the vehicle) would not be—rendering the journey infeasible. As another example, if an individual has asthma, experiencing poor air quality while walking to catch the bus, while unpleasant yet bearable for some, could mean that the journey becomes infeasible for them.”
