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Fact Sheet on Reconsidering Fare Payment Policies Due to New Software Capabilities

Illustration about the relationships between fare policies, payment methods, and the overall system.
Graphic: From New Fare Payment Systems and Payment Technology
Client Question:
How can we leverage newer technologies for fare payment to help reach our policy goals?

Civic Sphere worked with the National Center for Applied Transit Technology’s office in Washington D.C. in 2023, providing the “Tech-Enabled Transit Fare Policy” fact sheet for the small/medium public transit operators in their knowledge network.

The answer? The users follow the sections of the fact sheet, beginning with an overview of what fare policy is and how a public transport authority can reach its goals through fare policy. Then, users review the examples provided such as “fare capping”. Lastly, users can answer the questions provided in the final section titled, “Identify Tech-Enabled Fare Policies Relevant to Your Agency.” 

From the fact sheet:
"This fact sheet… serves as a more detailed resource on the topic of how technology has enabled a range of fare policies to take root. In some cases, a fare policy is viable only because the technology to support it exists, while in other cases, long-standing policies are made easier to implement due to technology… Examples of agency goals that could be impacted by fare policy include:"

  1. Improve rider convenience
  2. Ensure fare structure clarity
  3. Ensure fair pricing
  4. Improve the agency’s financial standing
  5. Promote regional transit coordination
  6. Improve public transit’s competitiveness
  7. Promote equity through access and affordability
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