Client Question:
How can we better understand how to apply the “complete trip” concept to our mobility work?
Civic Sphere worked with the National Center for Applied Transit Technology’s office in Washington D.C. in 2021, creating the guidebook on "Digital Tools to Facilitate Complete Trip Planning” to be added online to its Tech University. The “complete trip” concept, “synthesizes aspects of a person’s trip from the time the individual begins to plan the trip, to when he or she leaves the originating location when starting a journey, to the doorstep of the final destination,” as defined in the National Center for Mobility Management’s “The Complete Trip: Helping Customers Make a Seamless Journey.”
The answer? The purpose of the Guidebook is to help mobility professionals identify digital and physical gaps in the "complete trip” and pinpoint specific ways/future projects to improve the experience. The Guidebook includes worksheets at the end of the document to guide the reader in the process of applying the information to their own situation.
From the Guidebook:
"When individuals can navigate a transit and mobility system largely without worry, a more “seamless” Complete Trip is in place. They can move around in their physical surroundings and leverage digital tools effortlessly; they know they have been considered as improvements were made. To get to this place, all the components of the Complete Trip—the travel modes and collaboration as well as physical, service, governance, and technology infrastructure—must work together in such a way as to reduce uncertainty for people. This means people don’t ask themselves as often – Are these two modes going to connect well? Will my wheelchair fit there? Is this bike lane going to continue? – because they know the answers. They have personal experience finding this out for themselves, or the answers are available online from a trusted source. When physical and psychological strain is kept to a minimum during the customer experience, trust and confidence in the transit and mobility system can flourish."
How can we better understand how to apply the “complete trip” concept to our mobility work?
Civic Sphere worked with the National Center for Applied Transit Technology’s office in Washington D.C. in 2021, creating the guidebook on "Digital Tools to Facilitate Complete Trip Planning” to be added online to its Tech University. The “complete trip” concept, “synthesizes aspects of a person’s trip from the time the individual begins to plan the trip, to when he or she leaves the originating location when starting a journey, to the doorstep of the final destination,” as defined in the National Center for Mobility Management’s “The Complete Trip: Helping Customers Make a Seamless Journey.”
The answer? The purpose of the Guidebook is to help mobility professionals identify digital and physical gaps in the "complete trip” and pinpoint specific ways/future projects to improve the experience. The Guidebook includes worksheets at the end of the document to guide the reader in the process of applying the information to their own situation.
From the Guidebook:
"When individuals can navigate a transit and mobility system largely without worry, a more “seamless” Complete Trip is in place. They can move around in their physical surroundings and leverage digital tools effortlessly; they know they have been considered as improvements were made. To get to this place, all the components of the Complete Trip—the travel modes and collaboration as well as physical, service, governance, and technology infrastructure—must work together in such a way as to reduce uncertainty for people. This means people don’t ask themselves as often – Are these two modes going to connect well? Will my wheelchair fit there? Is this bike lane going to continue? – because they know the answers. They have personal experience finding this out for themselves, or the answers are available online from a trusted source. When physical and psychological strain is kept to a minimum during the customer experience, trust and confidence in the transit and mobility system can flourish."
