Client Question:
How can I get started with my first One-Call/One-Click (OC/OC) project, or scale up my current effort into additional projects?
Civic Sphere worked with the National Center for Mobility Management’s office in Washington D.C. in 2020-21, providing a series of training events to 3 selected communities from different areas within the US.
The answer? By taking part in the training series (or following the recorded content online), the participants were guided through a series of activities – resulting in a customized action plan to either begin OC/OC work for the first time or scale it up from an existing effort. Participants were encouraged to review the OC/OC Resource Center in detail prior to beginning the training series; this provided them with the basics needed to take part.
Participants were interviewed prior to the first session in order to incorporate their needs into the customized OC/OC training series. Each training session ended with the distribution of an assignment to be completed prior to the next session, so that participants were able to combine the training content with their own situations throughout the training series. The training relied heavily on peer project examples, so that the participants could see concrete OC/OC illustrations. The real-time training training sessions were also recorded, providing the base for a future on-demand training opportunity.
OC/OC systems are a precursor concept to Mobility as a Service (MaaS) in the US. As defined in the OC/OC Resource Center, “One-Call/One-Click systems inform the public about most, if not all, available transportation options for all populations in a given geographic area. In their full deployment, One-Call/One-Click systems enable users to access trip information; where required, confirm eligibility for and book trips; and pay for trips. This allows community members to plan and implement travel within a single system or seamlessly across multiple systems.”
How can I get started with my first One-Call/One-Click (OC/OC) project, or scale up my current effort into additional projects?
Civic Sphere worked with the National Center for Mobility Management’s office in Washington D.C. in 2020-21, providing a series of training events to 3 selected communities from different areas within the US.
The answer? By taking part in the training series (or following the recorded content online), the participants were guided through a series of activities – resulting in a customized action plan to either begin OC/OC work for the first time or scale it up from an existing effort. Participants were encouraged to review the OC/OC Resource Center in detail prior to beginning the training series; this provided them with the basics needed to take part.
Participants were interviewed prior to the first session in order to incorporate their needs into the customized OC/OC training series. Each training session ended with the distribution of an assignment to be completed prior to the next session, so that participants were able to combine the training content with their own situations throughout the training series. The training relied heavily on peer project examples, so that the participants could see concrete OC/OC illustrations. The real-time training training sessions were also recorded, providing the base for a future on-demand training opportunity.
OC/OC systems are a precursor concept to Mobility as a Service (MaaS) in the US. As defined in the OC/OC Resource Center, “One-Call/One-Click systems inform the public about most, if not all, available transportation options for all populations in a given geographic area. In their full deployment, One-Call/One-Click systems enable users to access trip information; where required, confirm eligibility for and book trips; and pay for trips. This allows community members to plan and implement travel within a single system or seamlessly across multiple systems.”